Privacy Policy

Effective Date: 2 August 2026

Last Updated: 2 August 2026

1. Introduction

This Privacy Policy explains how Anakapaifx collects, uses, stores, discloses and protects personal data when you visit anakapaifx.com, create a customer account, purchase GoldGuardian EA, download product files, activate a license, submit a support request or otherwise use our website and services.

By providing personal data through this website, you acknowledge that the data may be processed for the purposes described in this Privacy Policy, subject to applicable law.

If you do not agree with this Privacy Policy, do not submit personal data, create an account or complete a purchase through the website.

2. Who We Are

Anakapaifx operates anakapaifx.com and provides GoldGuardian EA, related digital-product downloads, customer-account services, licensing, activation and technical support.

For questions regarding this Privacy Policy or your personal data, contact:

• Website: anakapaifx.com
• E-mail: support@anakapaifx.com
• Support Page:

  Support

3. Personal Data We May Collect

Depending on how you use the website, we may collect the following categories of personal data.

Account and Identity Information

• Full name
• Username
• Customer-account identifier
• Account password in encrypted or hashed form
• Account creation and login records

Contact Information

• E-mail address
• Telephone number, where provided
• Billing address
• Country, state, city and postcode

Order and Transaction Information

• WooCommerce order number
• Products purchased
• Order amount and currency
• Payment status
• Payment method
• Transaction or gateway reference
• Refund, cancellation or chargeback records
• Invoice and billing information

GoldGuardian License Information

• License key
• License status
• Product identifier
• License creation date
• License expiry date, where applicable
• Maximum activation allowance
• Activation and deactivation history
• Last validation date and time

MT5 Activation Information

• MetaTrader 5 account login number
• Broker-company name
• MT5 account-holder name where transmitted by the EA
• GoldGuardian EA version
• Activation status
• Activation date
• Last license-validation time
• Technical request information

We do not require your MT5 trading password or investor password for GoldGuardian license activation.

Do not send your trading password, investor password, online-banking password, card security code or other confidential authentication information through the website or Support.

Technical and Website Information

• Internet Protocol address
• Browser type and version
• Device and operating-system information
• Date and time of access
• Pages visited
• Referring page or website
• Login attempts
• Security and firewall logs
• Download records
• Cookie identifiers
• Website-error and server-log information

Support Information

• Support messages
• Error descriptions
• Screenshots supplied by the customer
• Experts or Journal log extracts
• Order and license references
• Technical troubleshooting history

4. How We Collect Personal Data

We may collect personal data when you:

• Create a customer account
• Complete a WooCommerce checkout
• Purchase or download GoldGuardian EA
• Enter or activate a license key
• Connect GoldGuardian EA to the license server
• Contact customer support
• Request a refund or activation reset
• Subscribe to product or service communications
• Use the website, customer dashboard or My Account area

We may also receive information from payment gateways, hosting providers, security services, e-mail-delivery providers and other service providers used to operate the website.

5. Purposes of Processing

We may process personal data for the following purposes:

• Creating and managing customer accounts
• Processing and confirming orders
• Providing downloadable product files
• Generating GoldGuardian license keys
• Activating up to three authorised MT5 accounts
• Validating license status
• Preventing unauthorised license sharing
• Managing activation resets
• Providing installation and technical support
• Processing refunds and payment disputes
• Sending order, password and license communications
• Maintaining website and account security
• Detecting fraud, abuse and malicious activity
• Maintaining business, tax and transaction records
• Improving the website, Product and customer experience
• Complying with legal and regulatory obligations
• Establishing, exercising or defending legal rights

6. Required and Optional Information

Some personal data is required to create an account, process an order, generate a license, deliver the Product or provide support.

If you do not provide required information, we may be unable to:

• Create your Customer Account
• Process or confirm your order
• Generate or display your license
• Activate an MT5 trading account
• Provide downloads or updates
• Investigate a support or refund request

Information marked optional may be omitted unless it later becomes necessary to handle a specific request.

7. Payment Information

Payments may be processed by independent payment gateways, banks, card processors or online-payment providers.

Depending on the selected method, the payment provider may collect information such as your account name, payment-account details, billing details and transaction information under its own privacy policy.

Anakapaifx may receive transaction information including:

• Payment status
• Payment amount and currency
• Transaction reference
• Payment method
• Payment date
• Refund or dispute status

Do not send full payment-card details, online-banking passwords, PIN numbers or card security codes through customer support.

8. License and Activation Records

GoldGuardian EA uses online license validation through anakapaifx.com.

When the EA requests activation or validation, it may transmit the license key, MT5 account login, broker-company name, account-holder name, Product version and technical validation information.

This information is used to:

• Confirm that the license is valid
• Register an available activation slot
• Enforce the maximum of three MT5 accounts
• Prevent unauthorised sharing or duplication
• Display activation records to the customer and administrator
• Investigate activation errors and security incidents

The licensing system does not need your MT5 trading password to validate the Product.

9. Cookies and Similar Technologies

The website may use cookies and similar technologies to operate essential functions and improve the user experience.

Cookies may be used for:

• Keeping users logged in
• Maintaining the WooCommerce shopping cart
• Remembering account and checkout preferences
• Supporting website security
• Preventing fraud and automated abuse
• Measuring website performance
• Remembering cookie or privacy preferences

Essential cookies may be required for customer login, checkout, downloads and license-dashboard operation.

You may control cookies through your browser settings. Blocking essential cookies may prevent parts of the website from operating correctly.

If non-essential analytics, advertising or marketing cookies are introduced, this Privacy Policy and the website’s cookie controls should be updated accordingly.

10. Disclosure of Personal Data

We may disclose relevant personal data to service providers that assist in operating the website and delivering the Product.

These may include:

• Web-hosting and server providers
• WordPress and WooCommerce service components
• Payment gateways and financial institutions
• E-mail and transactional-message providers
• Website-security and backup providers
• Technical-support providers
• Professional advisers
• Authorities where disclosure is required or permitted by law

Service providers should only receive information reasonably necessary to perform their services.

We do not sell customer license records or MT5 activation information as a commercial mailing list.

11. Third-Party Services

The website and Product may depend on third-party services including hosting, payment gateways, MetaTrader 5, brokers, e-mail providers and website-security services.

Each independent provider may process personal data under its own terms and privacy policy.

Anakapaifx is not responsible for the privacy practices of websites or services that are independently controlled by third parties.

12. International Data Transfers

Some service providers may operate servers or process information outside Malaysia.

Where personal data is transferred across borders, reasonable steps will be taken to use service providers and arrangements that provide appropriate protection, subject to applicable law.

The location of a service provider may change as hosting, payment, e-mail or security services are updated.

13. Data Retention

Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected, including:

• Maintaining active customer accounts and licenses
• Providing downloads, updates and support
• Keeping order and payment records
• Handling refunds and disputes
• Preventing fraud and license abuse
• Meeting accounting, tax and legal requirements
• Establishing or defending legal claims

The retention period may differ depending on the type of record and legal or operational requirements.

When personal data is no longer required, it may be deleted, anonymised or securely archived where appropriate.

14. Data Security

Reasonable technical and organisational safeguards are used to protect personal data against loss, misuse, alteration, unauthorised access and unauthorised disclosure.

Security measures may include:

• HTTPS encryption
• Password hashing
• Restricted administrator access
• WordPress and plugin updates
• Hosting and database access controls
• Security monitoring
• Backup procedures
• Download-access controls
• License validation and activation limits

No internet, website, database or electronic-storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their Customer Account password, license key, e-mail account and device.

15. Data Breach Response

If a suspected personal-data breach is identified, reasonable steps may be taken to investigate, contain and remedy the incident.

Where required by applicable law, the relevant authority and affected individuals may be notified in the required manner.

Customers should promptly report suspected unauthorised access to their Customer Account or license.

16. Your Rights

Subject to applicable law and relevant exceptions, you may request:

• Confirmation of whether your personal data is being processed
• Access to personal data held about you
• Correction of inaccurate or incomplete personal data
• Withdrawal of consent where processing depends on consent
• Restriction of direct-marketing communications
• Prevention of processing likely to cause unlawful damage or distress
• Data portability where applicable and technically feasible
• Closure of your Customer Account

Some information may need to be retained after account closure for orders, payment disputes, security, licensing records or legal compliance.

Before acting on a request, we may ask for reasonable information to verify your identity and protect the account from unauthorised requests.

17. Direct Marketing

Order confirmations, password messages, license notifications and important service communications are transactional messages and may be necessary to provide the purchased Product.

Promotional or marketing communications, where used, should include a method to unsubscribe or withdraw consent.

Unsubscribing from marketing does not prevent necessary order, security, account or license communications.

18. Accuracy of Personal Data

Customers are responsible for ensuring that account, billing and contact information is accurate and current.

You may update certain information through:

“`text My Account → Account Details → Addresses