ANAKAPAIFX EA STORE

Frequently Asked Questions

Find answers to common questions about purchasing, downloading, installing, activating and using GoldGuardian EA on MetaTrader 5.

About GoldGuardian EA

What is GoldGuardian EA?

GoldGuardian EA is an automated Expert Advisor developed for the MetaTrader 5 desktop platform. It is designed for XAUUSD trading and includes pending-order execution, basket management, configurable recovery logic, trading-session controls and an on-chart information dashboard.

Which trading platform does GoldGuardian EA use?

GoldGuardian EA is developed for MetaTrader 5. The standard customer package cannot be installed directly as a MetaTrader 4 Expert Advisor.

Which symbol and timeframe should I use?

The current recommended setup is:

Symbol: XAUUSD
Timeframe: M1
Platform: MetaTrader 5 desktop

Your broker may use a symbol suffix such as XAUUSDm, XAUUSD.a or XAUUSD-pro. Confirm that the symbol represents gold and supports automated trading.

Does GoldGuardian EA guarantee profit?

No. GoldGuardian EA does not guarantee profit, fixed returns, recovery of every basket or protection from trading losses.

Trading leveraged products involves substantial risk. Read the Risk Disclaimer before using the EA on a live account.

Does GoldGuardian EA use grid or recovery trading?

GoldGuardian EA may use configurable grid-based recovery together with Fibonacci or Martingale lot progression.

These methods may increase total position volume, floating loss and margin usage when the market moves against an active basket.

Purchase and Delivery

What do I receive after purchasing?

The customer package normally includes:

GoldGuardian EA compiled EX5 file
Default Setting SET file
Panduan Penggunaan PDF
Installation Guide PDF
One GoldGuardian license key
Activation for up to three MT5 trading accounts

Is the MQ5 source code included?

No. The standard customer package contains the compiled EX5 file. Editable MQ5 source code is not included.

How will I receive the product?

After successful payment and order confirmation, the product can normally be accessed through:

My Account
→ Downloads

Your GoldGuardian license can be viewed through:

My Account
→ GoldGuardian Licenses

Can I download the product immediately after payment?

Download access is normally provided after the payment gateway and WooCommerce confirm the order.

A payment that is still pending, on hold or under verification may delay download and license access.

Where can I find my order?

My Account
→ Orders

License and Activation

How many MT5 accounts can I activate?

Each standard GoldGuardian EA license may be activated on a maximum of three active MT5 trading accounts.

What happens if I try to activate a fourth account?

The fourth MT5 account will be rejected while all three activation slots are already in use.

Contact Support if an old account needs to be reviewed or removed.

Does the three-account limit mean three computers?

No. The limit applies to MT5 account login numbers, not the number of computers, charts, VPS installations or MetaTrader terminals.

Can I use one authorised MT5 account on another computer?

The same authorised MT5 account may normally be used on another compatible computer or VPS, subject to successful license validation.

Where can I find my license key?

My Account
→ GoldGuardian Licenses

Does license activation require my MT5 password?

No. GoldGuardian license activation does not require your MT5 trading password or investor password.

Never send your MT5 password, banking password, PIN or authentication code to Support.

What information is used for activation?

The licensing system may verify:

GoldGuardian license key
MT5 account login number
Broker-company name
GoldGuardian EA version
License and activation status

Can I transfer an activation to another MT5 account?

Activation changes may require review and verification. Contact Support with your order number, customer e-mail, old MT5 login, new MT5 login and broker information.

Activation slots are not intended for unlimited account rotation, sharing or resale.

Can I share my license key?

No. The license is personal, non-transferable and intended only for the authorised customer’s MT5 accounts.

Installation

How do I install GoldGuardian EA?

In MetaTrader 5:

File
→ Open Data Folder
→ MQL5
→ Experts

Copy GoldGuardian EA.ex5 into the Experts folder. Restart MetaTrader 5 or refresh the Navigator panel.

Read the full Installation Guide for complete instructions.

How do I load the Default Setting file?

After attaching the EA to the chart:

EA Properties
→ Inputs
→ Load
→ Default Setting.set

Why does GoldGuardian EA need WebRequest?

WebRequest allows the EA to communicate securely with anakapaifx.com for license activation and validation.

In MetaTrader 5, open:

Tools
→ Options
→ Expert Advisors

Enable:

Allow WebRequest for listed URL

Add:

https://anakapaifx.com

Should I enter the complete activation API URL?

No. Add only the main domain:

https://anakapaifx.com

Why does the EA not appear in Navigator?

Check that:

The EX5 file is inside MQL5/Experts
The file is no longer inside the ZIP package
You are using MetaTrader 5
Navigator was refreshed
MetaTrader 5 was restarted

Account and Broker Questions

Can I use GoldGuardian EA with any broker?

GoldGuardian EA may operate with different MetaTrader 5 brokers, but results and compatibility can vary because of:

Spread
Commission
Swap charges
Stop-level restrictions
Lot-size limits
Execution policy
Leverage and margin requirements
Price feeds
Symbol specifications

Test the EA on a demo account provided by the intended broker before live use.

Can I use a cent account?

GoldGuardian EA may be used on a compatible MT5 cent account where the broker’s symbol, lot size, margin and trading conditions are suitable.

Cent-account values may be displayed using a currency such as USC. USC values must not be interpreted as equal United States dollar amounts.

Can I use a standard account?

A compatible standard account may be used, but capital, margin usage, drawdown and monetary values will differ from a cent account.

Always test the setup and confirm that the selected lot size is suitable for the account.

What is the minimum capital required?

There is no amount that can guarantee safe or profitable operation.

Required capital depends on:

Account type
Leverage
Initial lot size
Maximum grid levels
Fibonacci or Martingale progression
Broker margin requirements
Market volatility

Use the minimum capital stated in the current product documentation as a setup requirement, not as a guarantee against drawdown or account loss.

Can I use GoldGuardian EA on multiple charts?

Avoid attaching the same EA with the same Magic Number to multiple charts unless the documentation specifically permits that configuration.

Multiple instances may create duplicate orders or interfere with basket management.

Trading Operation

Why does the EA place Buy Stop and Sell Stop orders?

GoldGuardian EA uses an OCO-style pending-order structure. Buy Stop and Sell Stop orders may be placed around the current market price.

When one direction becomes active, the opposite pending order is normally removed.

Why is the EA not opening an order?

Possible reasons include:

License validation failed
Algo Trading is disabled
The market is closed
The current time is outside an enabled session
Spread exceeds the configured limit
Free margin is insufficient
The broker rejected the pending-order distance
An existing basket or pending order is already active

What does Waiting for Session mean?

The current broker-server time is outside the trading sessions enabled in the EA settings.

What does Spread Filter Block mean?

The current spread is higher than the maximum spread permitted by the EA settings.

What does OCO Pending Orders mean?

GoldGuardian EA has placed its pending Buy Stop and Sell Stop order structure and is waiting for one trading direction to activate.

What does Buy Basket Active or Sell Basket Active mean?

A GoldGuardian position basket is open in the stated direction. The EA is monitoring the active positions, basket target and recovery settings.

Why are additional positions opened?

If recovery trading is enabled, additional positions may be opened when the market moves against the active basket and reaches the configured grid distance.

Additional positions increase exposure and margin usage.

What is Basket Take Profit?

GoldGuardian EA may calculate a common basket target based on the weighted average entry price of active positions.

When the basket target is reached, the EA may close the active positions as one managed basket.

Settings and Risk Management

Should I change the default settings?

New users should begin with the supplied Default Setting file and test it on a demo account.

Changing lot progression, grid distance, maximum positions or risk settings may significantly change performance and account exposure.

Which lot-sizing methods are available?

GoldGuardian EA may support Fibonacci or Martingale lot progression, depending on the configured settings.

Is Fibonacci safer than Martingale?

Both methods can increase position size and exposure as the recovery sequence continues. Neither method removes trading risk.

Does the EA have drawdown protection?

GoldGuardian EA may include optional drawdown, daily-loss, basket-loss, break-even and trailing-stop parameters.

Some protection settings may be disabled by default. Review every parameter before live trading.

Can a stop-loss guarantee the maximum loss?

No. Market gaps, slippage, low liquidity, broker execution and server problems may cause an order to be executed at a different price from the requested level.

Performance

Are the displayed performance results guaranteed?

No. Performance reports represent a specific historical period and trading environment only.

Past performance does not guarantee future results.

Why may my results differ?

Results may differ because of:

Broker spread and commission
Slippage and execution delay
Price-feed differences
Account type and leverage
Trading start date
Market conditions
EA version
Parameter changes
Internet or VPS performance

Are USC values the same as USD?

No. USC generally represents cent-account units. A value shown as 10,000 USC may represent 100 units of the underlying account currency, depending on the broker’s account structure.

Review the Performance page for the applicable disclosures.

Updates and Downloads

How do I download an updated version?

My Account
→ Downloads

Will my existing license work with an update?

A valid license will normally continue to work with an eligible supported version, subject to the Product and update terms.

Why is my older EA version rejected?

An older version may become unsupported because of security, compatibility, licensing or technical changes.

Download and install the latest supported version from My Account.

Should I update while trades are open?

Do not remove or replace an actively managing EA without understanding the effect on open positions and pending orders.

Safely manage or close the trading cycle before replacing the EA where appropriate.

Refunds

Can I request a refund because the EA lost a trade?

Trading losses, drawdown or failure to achieve a desired profit do not normally qualify as a product defect.

GoldGuardian EA does not guarantee profit.

When may a refund be considered?

Refunds may be considered for verified matters such as:

Duplicate payment
Paid order not delivered
Corrupted product files that cannot be replaced
Verified license-system failure that cannot be resolved
Material difference from the product description

Read the complete Refund Policy .

Customer Support

How do I contact Support?

Visit:

GoldGuardian EA Support

Or e-mail:

support@anakapaifx.com

What information should I provide?

Include:

Order number
Customer-account e-mail
GoldGuardian EA version
MT5 login number
Broker-company name
Symbol and timeframe
Error screenshot
Relevant Experts or Journal message

What information should I never send?

Never send:

MT5 trading password
MT5 investor password
Banking password
Card PIN
Card security code
Authentication or OTP code