ANAKAPAIFX EA STORE

Support

Welcome to GoldGuardian EA Support. This page provides assistance with product downloads, MetaTrader 5 installation, license activation, customer accounts and basic product configuration.

Before submitting a support request, please review the troubleshooting steps below. Many common issues can be resolved without waiting for a reply.

GoldGuardian EA Support

Support is available for the following matters:

Accessing your customer account
Downloading the GoldGuardian EA package
Installing the EX5 file in MetaTrader 5
Loading the Default Setting SET file
Entering and validating your license key
Activating an authorised MT5 trading account
Understanding the three-account activation limit
Configuring WebRequest permission
Identifying common MetaTrader 5 error messages
Reporting a reproducible Product error
Payment, order and download-status questions

Quick Support Links

Before Contacting Support

Please confirm the following:

You are using the MetaTrader 5 desktop platform
The GoldGuardian EA EX5 file is installed in the Experts folder
Algo Trading is enabled
The correct symbol and timeframe are being used
The supplied Default Setting file has been loaded
Your GoldGuardian license key was entered correctly
WebRequest permission is enabled for https://anakapaifx.com
Your internet connection is active
Your MT5 account is one of the three authorised accounts
The latest available GoldGuardian EA version is installed

How to Allow WebRequest

In MetaTrader 5, open:

Tools
→ Options
→ Expert Advisors

Enable:

Allow WebRequest for listed URL

Add the following URL:

https://anakapaifx.com

Use the main domain only. Do not add the full API activation address.

License Activation Help

Each standard GoldGuardian EA license supports a maximum of three active MT5 trading accounts.

The first connection from an authorised MT5 account normally registers one activation slot automatically.

The activation system may verify:

GoldGuardian license key
MT5 account login number
Broker-company name
GoldGuardian EA version
License and activation status

The licensing system does not require your MT5 trading password or investor password.

Maximum Activation Reached

If all three activation slots are already in use, an additional MT5 account will be rejected.

Contact Support if an old account needs to be reviewed or removed. Activation changes may require verification of the legitimate customer account and order.

Invalid License Key

Check that:

The complete license key was copied without extra spaces
The license belongs to the logged-in customer account
The order has been paid and completed
The license status is Active
The correct GoldGuardian EA version is installed

License Server Connection Error

Check that:

Your internet connection is working
https://anakapaifx.com is allowed in WebRequest settings
Your firewall or VPS is not blocking HTTPS connections
The website can be opened using a browser
The computer date and time are correct

Product Download Help

To download your purchase:

My Account
→ Downloads
→ GoldGuardian EA
→ Download

If the download button is unavailable, confirm that:

You are logged in using the e-mail address used for the order
The order status is Processing or Completed
The download limit has not been reached
The download period has not expired
The payment was successfully confirmed

Do not share your download link or customer package. Download links may contain customer-specific security information.

Installation Help

To install GoldGuardian EA:

Open MetaTrader 5
Click File → Open Data Folder
Open MQL5 → Experts
Copy GoldGuardian EA.ex5 into the Experts folder
Restart MetaTrader 5 or refresh Navigator
Open the recommended XAUUSD chart
Attach GoldGuardian EA to the chart
Load the supplied Default Setting SET file
Enter your license key
Enable Algo Trading

Read the complete Installation Guide before using the EA on a live account.

Common MetaTrader 5 Issues

EA Does Not Appear in Navigator

Confirm that the EX5 file is inside MQL5/Experts
Restart MetaTrader 5
Right-click Navigator and select Refresh
Confirm that the file was not accidentally placed in Indicators or Scripts

Algo Trading Is Disabled

Enable the Algo Trading button in MetaTrader 5
Open the EA properties and allow algorithmic trading
Review broker or terminal restrictions

Pending Orders Are Not Opened

Possible reasons include:

License validation failed
The current time is outside the enabled trading session
Spread is higher than the configured maximum
The market is closed
Free margin is insufficient
The broker rejected the requested order level
A GoldGuardian basket or pending order is already active

Invalid Stops or Order Rejected

Different brokers apply different minimum stop distances, volume limits and order-execution rules. Provide the complete Experts or Journal message when contacting Support.

Information to Include in a Support Request

Please provide:

Full name
Customer-account e-mail
WooCommerce order number
GoldGuardian EA version
MT5 account login number
Broker-company name
Trading symbol and timeframe
Description of the issue
Steps that caused the issue
Screenshot of the error
Relevant Experts or Journal messages

Protect Your Private Information

Never send Support any of the following:

MT5 trading password
MT5 investor password
Online-banking password
Bank-card PIN
Card security code
One-time password or authentication code
Full payment-card number

A license key may be requested for troubleshooting. Send it only through the official private support channel and do not post it publicly.

Support Contact

For customer-account, order, download, installation or license assistance, contact:

E-mail: support@anakapaifx.com
Telegram: t.me/anakapaifx

Support requests are reviewed according to availability. Complex technical, payment or activation investigations may require additional time.

Support Scope

Support includes reasonable assistance with:

Product delivery
Installation
License activation
Download access
Basic configuration identification
Verified software errors

Support does not include:

Guaranteed profit or trading performance
Personalised investment advice
Managing the customer’s trading account
Recovering trading losses
Controlling a broker or payment provider
Custom EA programming
Repairing unauthorised or modified Product files
Providing editable MQ5 source code

Risk Reminder

Trading leveraged financial instruments involves substantial risk. GoldGuardian EA does not guarantee profit or protection from loss.

Review the complete Risk Disclaimer before live trading.